Return Policy
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INITIATE YOUR RETURN
Returns must be *mailed* within 30 days of the *order date* for a refund.
No returns will be issued after 30 days.
Items returned past the return deadline will be refused without notice.
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Local Pickup/Return Drop Off Hours MON-FRI 9am-12pm*
WE MOVED! OUR ADDRESS HAS CHANGED!
*Holiday Hours May Vary
Email hello@shophenly.com with questions.
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FINAL SALE ITEMS
If an item purchased is marked with a * in the product name, it is final sale and no returns/exchanges are permitted.
RETURN FOR FULL REFUND (NON-FINAL SALE ITEMS)
Not satisfied with your order? Please return eligible items postmarked within 30 days of order date for a refund to the original payment method.
Need to EXCHANGE a size? We cannot hold inventory - Please place a new order for the new size & return the old for a refund!
Return shipping costs are the responsibility of the customer.
*BOGO Sale items* - Both items in BOGO deal must be returned to receive full refund. If one item is returned, return refund will be $0
*Any items returned that fall into the categories listed below or fall outside of the policy guidelines for whatever reason may be refused without notice:
Items worn, washed, torn, snagged, stained, or damaged in any way will not be accepted.
Items smelling of perfume, smoke or marked with makeup will not be accepted.
Clothing tags removed from garments.
Shoes must be unworn returned in original shoe box. Do not write on/attach labels/stickers/tape to shoe box. Box must be in returnable condition.
Swimwear cannot be returned or exchanged if worn or tags removed or if liner is missing/tampered with.
Hair accessories cannot be returned for sanitary reasons.
Earrings cannot be returned for sanitary reasons
Please carefully wrap items being returned to avoid damage during transit.
Shipping costs purchased at checkout are non-refundable.
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DEFECTIVE ITEMS
Defective clothing MUST BE REPORTED within 5 DAYS of order receipt & must be unwashed/unworn with tags attached.
We will not process damaged claims reported after this time.
Defective clothing will be exchanged for the same item.
We are not responsible for damages due to wash/wear.
We thoroughly inspect every item when shipping.
We reserve the right to refuse any return that we believe has been damaged by the customer.
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REFUNDS
Returns are processed within 5-7 business days of receipt.
Once we receive your return, item(s) will be inspected for signs of wear & use. If item is in returnable condition, we will refund your method of payment.
If one item from a two-item BOGO offer is returned, discount is void & price of item minus full BOGO discount will be refunded.
If item is not in returnable condition, item will be returned to sender, after which no refund will be issued.
We reserve the right to refuse items that are returned with excessive pet hair & strong perfume/smoke smell.
Shipping costs paid at checkout are non-refundable
Rewards coupons are non-refundable
We are not responsible for lost returned packages & highly recommend keeping your tracking number until delivery is confirmed.