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REFUNDS to original payment
Processed within 5-7 business days of return delivered
Items are inspected for signs of wear & use. We reserve the right to refuse items that are not returned in returnable condition
Shipping/insurance costs paid at checkout are non-refundable
Henly rewards coupons are non-refundable
We are not responsible for lost return packages & recommend keeping your tracking number until delivery is confirmed.
DEFECTIVE ITEMS
Defective clothing MUST BE REPORTED within 5 DAYS of order delivery & must be unwashed/unworn with tags attached.
We are not responsible for damages due to wash/wear.
We thoroughly inspect every item when shipping.
We reserve the right to refuse any return that we believe has been damaged by the customer.
Items that cannot be returned
- Final sale items
- Items worn, washed, torn, snagged, stained, or damaged in any way
- Items smelling of perfume, smoke or marked with makeup, animal hair
- Clothing with Henly tags removed.
- Shoes must be unworn in original shoe box. Do not write on or attach labels/tape to shoe box when returning
- Hair accessories cannot be returned for sanitary reasons.
- Earrings cannot be returned for sanitary reasons
Please carefully wrap items being returned to avoid damage during transit.
RETURN/EXCHANGE in person
No need to initiate a return!
Bring your return within 30 days of order date with order packing slip enclosed
Warehouse hours:
Mon-Fri 9am-12pm
Closed All Major Holidays
Warehouse address:
340 West 1700 South
Suite C101
Clearfield, UT 84015
RETURN/EXCHANGE BY MAIL
If you selected Checkout+ your label is prepaid for you!
Return/exchange within 30 days of order date
PAY ATTENTION TO:
- MAIL BY DATE (return labels will expire)
- DROP OFF LOCATION (whether UPS, USPS or FEDEX)
Please note: Items are not reserved for exchanges. If your new size is no longer available, a refund will be issued
