Shipping Info
GENERAL ORDER/SHIPPING INFORMATION
FREE SHIPPING ON ORDERS OVER $75 WITHIN U.S
ORDERS UNDER $75, STANDARD RATE SHIPPING FEE OF $6.95. This helps us keep our sale & lower priced items priced as low as possible as we are not factoring shipping into these markdowns.
SHIPPING OPTION TIMES SELECTED AT CHECKOUT ARE NOT GUARANTEED. WE SIMPLY SHIP WITH THE MAIL SERVICE SELECTED BUT CANNOT GUARANTEE THIS DELIVERY DEADLINE LISTED BY THE CARRIER
All orders ship within 1-2 business days via USPS from Davis County, UT
We do not price match or do price adjustments on orders placed before or after a Sale. Sales happen on most major Holidays-If you are unsure of when the next Sale may be, please do not hesitate to ask!
Tracking is provided with every order. You will receive a shipping confirmation email
$15.95 Expedited shipping option is available at checkout. Bumps to the front of the queue and ships out the same business day (if ordered before 12pm MST) via USPS Priority. Shipping times once delivered to USPS are not guaranteed
Shipping costs paid at checkout are non-refundable
Packages that are 'RETURNED TO SENDER' due to incorrect shipping information provided by customer, will be refunded minus shipping costs and/or subject to a restocking fee.
If you do not receive a shipping confirmation email within 36 hours, please email hello@shophenly.com to confirm order information
PLEASE CHECK ALL SHIPPING INFORMATION & TRACK YOUR ORDERS!
*WE ARE NOT RESPONSIBLE FOR LOST OR STOLEN PACKAGES ONCE TRACKING SHOWS DELIVERED*
*TRACKING SHOWS 'DELIVERED' BUT MY PACKAGE IS NOT THERE. WHAT DO I DO???
1. Please contact your neighbors who may have accidentally received your package
2. Contact your local USPS post office with tracking (not the general USPS number, but the number to your local Post Office who delivered the package) There are times a package was scanned incorrectly and will arrive the next business day. Please speak to them directly!
3. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with USPS.
***WE WILL NOT REPLACE PACKAGES WITH USPS TRACKING CONFIRMING DELIVERY***
INTERNATIONAL SHIPPING INFORMATION
International shipping options are available at checkout. If you do not see a shipping option for your Country, please contact hello@shophenly.com
International shipping is non-refundable
Shipping does not include fees charged by the destination country (customs & duties, GST, etc) as we cannot predict their charges
If your package is denied due to unpaid fees, we are then charged those fees. This fee will be deducted from the final refund of your returned package
Prices are listed in USD
Tracking is only available to select Countries